Privacy Policy

Cancer SA (trading as AdvanceMed SA), located at 75 Lyttelton Road, Clubview, Centurion, 0157, is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or engaging our services, you consent to the practices described in this policy.

We may collect the following personal information:

• Contact information: Name, email address, phone number, and physical address when you contact us, request a consultation, or complete a form on our website.
• Medical information: Health records, oncology reports, blood work, scan results, treatment history, and other medical data necessary for your treatment at our clinic.
• Website usage data: Pages visited, time on site, browser type, device information, and IP address - collected automatically through cookies and analytics tools.
• Communication records: Emails, phone call records, and correspondence related to your enquiry or treatment.

Your personal information is used for the following purposes:

• Providing medical treatment and healthcare services
• Communicating with you about appointments, treatment plans, and follow-up care
• Processing consultation requests and callback enquiries
• Sending treatment-related correspondence
• Improving our website and services through anonymised analytics
• Complying with legal and regulatory obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Our website uses Google Analytics 4 (GA4) to collect anonymised data about how visitors use the site. This helps us understand which pages are most useful, how visitors find us, and how we can improve the user experience.

GA4 uses cookies - small text files stored on your device - to track website activity. These cookies do not contain personally identifiable information. You can disable cookies in your browser settings, though this may affect some website functionality.

We may also use Google Ads conversion tracking to measure the effectiveness of our advertising. This data is anonymised and used solely for advertising performance analysis.

We use the following third-party services that may process your data:

• Google Analytics / Google Ads: Website analytics and advertising performance (anonymised data)
• Specialist Laboratories: CTC testing and heavy metal testing samples may be sent to accredited laboratories in South Africa or abroad for analysis
• Email Service: Gmail/Google Workspace for email correspondence

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Medical records are stored securely and access is limited to authorised healthcare personnel directly involved in your care.

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the following rights:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct or update inaccurate information.
• Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to object: You may object to the processing of your personal information for certain purposes.
• Right to withdraw consent: You may withdraw consent for processing at any time.

Note: Medical records may be subject to legal retention periods as required by South African healthcare legislation.

As a patient, you have additional rights regarding your medical information:

• Access to your medical records upon written request
• Request transfer of your records to another healthcare provider
• Request confidential handling of your health information
• Be informed about how your medical data is used and shared

To exercise any of your rights under POPIA, or for questions about this privacy policy, please contact us:

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Last updated: March 2026